Clear and empathetic communication is vital in leading change effectively. Clarity speaks to the mind while empathy speaks to the heart. Both build the trust that is needed to support and maintain commitment throughout the change process.
Most leaders are more naturally gifted at clarity (mind) or empathy (heart)—but both are critical to the change process.
Communicating change effectively means being crystal clear about the change itself as well as demonstrating empathy and moral support for those on the team implementing the change.
Think about a change you’re currently leading. In these situations, are you typically better at communicating with clarity or with empathy? How can you communicate with both to support your team throughout the process?