Despite our best efforts, there are times when trust will be lost. How a leader responds sets the tone for relationships, projects and careers. Mature and proactive leaders treat trust like currency. They never gamble it away. When trust is lost:
The damage is minimal because of how carefully they safeguard it.
They acknowledge it and take ownership.
They come with a clear plan to rebuild what’s been lost.
When lost trust is rebuilt the right way, the new trust can become even stronger than it was before.
Trustworthy leaders recover and rebuild trust in a mature and proactive way.
Is there a situation where trust has faltered under your watch? What next step can you take to begin the process of recovering that trust?