Active Listening Video Program

Confirm Before You Respond

Overview

Having the discipline to confirm understanding before offering a response allows the listener to accurately discern both the message and intent. Repeating or paraphrasing the message can be an easy and effective way to gain confirmation so that each response is accurate, empathetic and meaningful.

Key Takeaway

Confirming understanding of a message before offering a response ensures clarity and prevents miscommunication.

Application Question

Consider how quickly you respond in important conversations. Which upcoming interaction will benefit the most if you have the discipline to confirm before you respond?

This video is included in the Leadership-in-a-Box® program: