The five levels of listening are:
Level 1: Passive Listening
Level 2: Selective Listening
Level 3: Self-Focused Listening
Level 4: Solution-Focused Listening
Level 5: Active Listening
Leaders often default to solution-focused habits, which aim for efficiency but miss true comprehension. Shifting to active listening brings understanding and connection.
The key to effective listening is switching from focusing on the solution to focusing on understanding the message being shared.
Consider the last important conversation you shared. Would you characterize your listening more as Solution-Focused or Active? What step can you take next time to quiet your mind and listen with full focus?